Webroot is a robust antivirus solution known for its light system impact and high-level protection against cyber threats, such as malware, phishing attacks, and ransomware. Whether you’ve recently reinstalled your operating system or need to set up Webroot on a new device, redownloading Webroot and getting your keycode are essential steps in ensuring your computer remains protected.

If you've purchased Webroot in the past but can’t find your original download link or keycode, don't worry. In this guide, we'll walk you through everything you need to know about redownloading Webroot and retrieving your keycode. This step-by-step process ensures you can reinstall and activate Webroot quickly, securing your device against online threats.

Why Redownload Webroot?

Before diving into the how-to, let’s briefly discuss why you might need to redownload Webroot:

  1. Device Change: You may have upgraded your PC or got a new laptop and need to install Webroot again.
  2. System Reinstall: A fresh Windows or macOS installation can wipe your previous antivirus software. In this case, redownloading Webroot and reinstalling it is necessary.
  3. Subscription Renewal: If your Webroot subscription has expired, you may need to redownload Webroot as part of the renewal process.
  4. Corrupted Installation: Sometimes, software can become corrupted or experience errors. Reinstalling Webroot can fix issues with updates or scans.

Now that we’ve covered why you might need to redownload Webroot, let’s walk through the steps to help you do that.

Step 1: Get Your Webroot Keycode

Before you can redownload Webroot and activate it, you'll need your keycode—a 20-character code that validates your Webroot subscription. This keycode is necessary for reactivation after reinstalling.

1.1. Where to Find Your Webroot Keycode

Your Webroot keycode is typically provided to you when you first purchase Webroot. Here’s where to look for it:

  1. Email Confirmation: If you bought Webroot online, you should have received a confirmation email containing your keycode.
  2. Retail Packaging: If you bought a physical copy of Webroot from a store, the keycode will be located on a card inside the box, often beneath a scratch-off surface.
  3. Webroot Account: If you created an account when you first purchased Webroot, your keycode might be saved in your account settings.
  4. Geek Squad or Other Resellers: If you purchased Webroot through a service like Geek Squad or Best Buy, check the receipt or the packaging for your keycode.

1.2. Retrieve Your Keycode from Your Webroot Account

If you have an existing Webroot account, retrieving your keycode online is easy. Here's how:

  1. Go to the Webroot Account Login Page: Navigate to Webroot’s official site and sign in using the credentials you used during purchase.
  2. Log into Your Account: Once logged in, go to your Account or My Products section.
  3. Find Your Keycode: Your purchased product(s) will be listed, along with your keycode, which you can copy and paste during reinstallation.

Step 2: Redownload Webroot Antivirus

Now that you have your keycode, the next step is to redownload Webroot. Depending on your operating system (Windows or macOS), the process may vary slightly, but the steps are relatively straightforward.

2.1. Download Webroot for Windows or macOS

Here’s how to redownload Webroot:

  1. Visit the Webroot Download Page:
  2. Enter Your Keycode:
    • On the download page, you'll typically see an option to enter your 20-character keycode.
    • Input your keycode into the provided field and click Download.
  3. Download the Installer:
    • Depending on your system, Webroot will automatically detect if you are using Windows or macOS and provide the appropriate installer file.
    • For Windows: The file will typically be named WebrootInstaller.exe.
    • For macOS: The installer will be named WebrootInstaller.dmg.
  4. Click the Download Button:
    • After entering your keycode, Webroot will start the download automatically. Wait for the installer to finish downloading.

2.2. Redownload Webroot from Your Webroot Account

If you have a Webroot account and wish to redownload Webroot from there, follow these steps:

  1. Sign in to Your Webroot Account: Navigate to Webroot.com and log in.
  2. Access Your Subscriptions: Once logged in, find the section titled My Products or Manage Subscriptions.
  3. Find Your Product: Look for the Webroot product you purchased (e.g., Webroot SecureAnywhere).
  4. Click on the Download Link: Your product page will typically have a direct Download link for Webroot.
  5. Choose Your Operating System: Select your operating system (Windows or macOS) and click to download the installer.

Step 3: Install Webroot Using Your Keycode

Once you've downloaded the Webroot installer, it's time to install the software and activate it using your keycode.

3.1. Install Webroot on Windows

  1. Locate the Installer: Navigate to your Downloads folder or the folder where the Webroot installer was saved.
  2. Run the Installer: Double-click the WebrootInstaller.exe file to begin the installation process.
  3. Allow Changes: When prompted by Windows, click Yes to allow the installer to make changes to your computer.
  4. Follow the On-Screen Instructions: The installer will guide you through the installation process. Follow the instructions to proceed.
  5. Activate Webroot: Once installation is complete, Webroot will prompt you to enter your 20-character keycode. Enter your keycode exactly as it appears to activate your subscription.

3.2. Install Webroot on macOS

  1. Locate the Installer: After downloading the WebrootInstaller.dmg file, open it from your Downloads folder.
  2. Open the Installer: Double-click the Webroot installer file to mount the disk image and begin the installation process.
  3. Allow Permissions: macOS may ask for permission to install the software. Click Allow and enter your system password if required.
  4. Follow the Instructions: The installer will guide you through the process. Click Install and accept the license agreement.
  5. Activate Webroot: Once installed, open Webroot, and it will prompt you to enter your keycode. Enter it to activate your Webroot subscription.

Step 4: Verify Your Installation and Subscription

Once you’ve successfully installed Webroot using your keycode, it’s important to ensure that the software is working correctly and that your subscription is active.

4.1. Check for Updates

Webroot automatically updates itself, but it’s a good idea to manually check for any new updates after installation:

  1. Open Webroot: Launch Webroot from your desktop or Start menu.
  2. Go to Settings: Click on the Settings icon (usually in the top right corner of the application).
  3. Click on Check for Updates: In the Settings section, find the option to check for updates. Webroot will download and install the latest virus definitions to ensure maximum protection.

4.2. Run a System Scan

Once your installation is complete, it’s a good idea to run a full system scan to ensure your computer is free from any potential threats:

  1. Click on Scan: In the Webroot dashboard, click the Scan button.
  2. Select Full Scan: You can choose a Quick Scan or Full Scan depending on how thorough you want the check to be. The Full Scan is recommended for a complete system check.
  3. Allow Webroot to Scan: Webroot will automatically scan your system for any malware, viruses, or other threats.

4.3. Review Subscription Information

Make sure that your subscription is correctly activated:

  1. Go to Account Settings: In Webroot, navigate to the Account or Subscription section.
  2. Verify Subscription: Check the status of your subscription. It should display the correct expiration date and active coverage for your devices.

Troubleshooting Common Issues

Sometimes, issues can arise during the download, installation, or activation process. Here are some common problems and solutions:

5.1. Can't Find Your Keycode

If you can’t locate your keycode, check the following:

  • Email: Look for any emails from Webroot that may contain your keycode.
  • Webroot Account: Log in to your Webroot account to retrieve your keycode from the My Products section.
  • Retail Purchase: Check the card inside the box if you purchased Webroot from a store.

If you’re still unable to find your keycode, contact Webroot customer support for assistance.

5.2. Redownload Link Not Working

If the redownload link doesn’t work, ensure that you’re entering the correct keycode and that your subscription is active. If problems persist, reach out to Webroot support.

5.3. Activation Failures

If your keycode isn’t activating Webroot, ensure you’re entering the code correctly. If the issue persists, try reinstalling Webroot or contacting customer support.

Conclusion

Redownloading Webroot and getting your keycode is a straightforward process that ensures your computer remains protected from online threats. Whether you're reinstalling Webroot on a new device, renewing your subscription, or fixing a corrupted installation, following these simple steps will have your antivirus software up and running in no time.

By keeping Webroot updated and regularly scanning your system, you ensure that your device stays safe from cyber threats. If you run into any issues during the process, Webroot’s customer support is available to help resolve any problems quickly and efficiently. Stay secure with Webroot!